National Network to End Domestic Violence Official Website

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Under the Voluntary Services Approach, support services are offered to survivors on a voluntary basis. Voluntary support services are designed by the program with survivor-input to meet the individual needs of each survivor. Support services include clinical counseling, peer-to-peer counseling, support group, transportation, child care, employment training, referrals, and more. When implementing a voluntary services model through a trauma-informed approach, the program supports the self-determination of the survivor and adapts services to their individual needs.

Note: Programs that are Office on Violence Against Women (OVW) Grantees cannot make support services a condition of receiving housing.

Understanding the Basics of the Voluntary Services Approach
This NNEDV document explains the fundamental principles and practices that make up the foundation of the Voluntary Services Approach. 

Transitional Supportive Housing Programs: Battered Women's Perspectives and Recommendations
This article shares the results of numerous interviews with individuals involved in transitional housing programs, including direct service staff and program participants. This study found that survivors were most satisfied when services were provided in an individualized manner. 

Please also see the Templates & Tip Sheets section of the Toolkit, as these materials are meant for your adaptation and were created using language based on a trauma-informed, voluntary services framework and can inform the development of housing policies and procedures.